Refund & Cancellation Policy
Clear and transparent terms regarding subscription payments, account cancellations, and limited refund request procedures.
Subscription Refund Terms
At Molzu, customer satisfaction is our top priority. We provide a transparent 14-day satisfaction refund policy for new subscriptions. If you encounter any technical issues or if the platform does not meet your team's workflow requirements, you can submit a refund request within 14 calendar days of your initial transaction date. You may also cancel your subscription at any time directly from your workspace billing dashboard to prevent automatic renewals.
We offer a generous Free Starter tier (No Credit Card Required) so you can test features and evaluate Molzu before making a subscription purchase.
1. 14-Day Refund Window & Satisfaction Policy
- •New subscribers are eligible to request a full refund within 14 calendar days of the initial subscription purchase date.
- •To request a refund, simply send an email to info@molzu.com with your account email and invoice transaction reference.
- •Approved refunds are credited back to the original payment method within 3 to 5 business days.
- •You may cancel recurring subscriptions at any time via workspace settings to prevent future renewal charges.
2. Circumstances Where Refunds May Be Considered
- •Refund requests will only be evaluated under the following specific circumstances:
- •Duplicate Charges: Multiple billing transactions processed accidentally for the same subscription or billing period.
- •Unauthorized Payments: Fraudulent or unauthorized use of a payment method, subject to account and transaction verification.
- •Technical Service Failure: Inability to receive or access the purchased service due to a verified technical issue on Molzu's platform that cannot be resolved within a reasonable timeframe.
- •Statutory Obligations: Circumstances where refund issuance is required by applicable law or mandatory consumer protection regulation.
3. Subscription Cancellations
- •You may cancel your recurring subscription at any time directly from your Account / Workspace settings.
- •Upon cancellation, your subscription will remain active until the end of your current paid billing cycle.
- •Canceling prevents future auto-renewals; no further automatic recurring charges will occur after cancellation.
4. Plan Upgrades, Downgrades & Non-Eligible Cases
- •Upgrades take effect immediately, granting higher lead limits and access to advanced features right away.
- •Downgrades take effect at the start of your next billing cycle, ensuring uninterrupted service for your active tier.
- •Unused subscription time or partial-month feature non-usage is non-refundable.
- •Accounts suspended or terminated due to severe breaches of our Terms of Service (such as spamming, phishing, or abusive activities) are strictly ineligible for refunds.
How to Request a Refund
If you believe your payment qualifies for a refund under the limited circumstances listed above, please submit a written request within 7 days of the transaction date to our billing support team at info@molzu.com.
Please include the following information in your request:
- Account email address associated with your Molzu workspace
- Order ID, transaction ID, or invoice reference number
- Date and amount of the charge
- A clear description of the reason for the request (e.g., duplicate charge details, evidence of unauthorized payment, or technical failure description)
Our support team will review your request and respond within 2 to 3 business days. Approved refunds will be issued back to the original payment method used for the purchase.
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